General Questions

Consult the Help Center & FAQ page for general inquires.

HERE Online Support

Submit your comment or question via the online contact form.

We do not support questions for the following: Uconnect® Connected Services, SXM Guardian, other radio/infotainment features or map updates for Model Years 2024 and newer. 

Complete the form below for questions that our FAQ could not answer.

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HERE Phone Support

For phone support, contact the HERE Customer Contact Center* at the following number:

1-866-422-8182    

Representatives are available Monday through Friday, 9:00 am to 7:00pm EST.

*The HERE Contact Center & Online Contact Form only supports map update related questions for navigation systems up to Model Year 2023. 

 

We do not support questions for the following topics: Uconnect® Connected Services, SXM Guardian, other radio/infotainment features or map updates for Model Years 2024 and newer. 

For questions related to Uconnect® Software or topics mentioned above - please contact Uconnect at: 1-877-855-8400

Link to Uconnect Site