FAQs - GENERAL
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How do I know if I should update?
If you haven't updated your vehicle's map in the past year or more, then it is time to do so. Map updates are typically released on an annual basis. Each map update contains new and modified roads, points of interest, and addresses. This data improves your navigation system’s routing accuracy and overall functionality.
Will a map update add new features to my navigation system?
New features may be included in some map updates. However, specific features and data vary by navigation system. Consult the product page for your vehicle model to learn more.
What map coverage does my map update provide?
Consult the product page to confirm the coverage area for your map update. Enter your vehicle model and model year at the top of the homepage to access the appropriate product page.
Why aren't map updates free?
When you purchase a map update, you get a high-quality, manufacturer-approved product. Unlike apps or portable devices, each map update is optimized to your vehicle, a process that requires intensive data gathering and product testing.
Can I install the map update myself?
In most cases, map updates sold on navigation.com can be installed by the vehicle owner. Product pages will confirm whether or not dealer installation is required. At the top of the homepage, enter your vehicle model and model year to access the appropriate product page.
Will the map update for my vehicle work in other vehicles?
Generally speaking, no. Map updates are unique to a specific vehicle's navigation system. Navigation systems vary from model to model and, in some instances, from year to year.
How do I find my device IDs?
Depending upon the navigation system installed in your vehicle, you may be required to enter one or more codes in order to complete your purchase. Directions for finding codes are provided on product pages.
Where can I learn more about the product?
Each product page offers comprehensive information about new data included in the map update, what's in the box, installation instructions, and much more. Enter your vehicle model and model year at the top of the homepage to access the appropriate product page. You can also visit the “Why Update” and “About Your Map” pages to find additional information about map attributes and how HERE maps are created.
To locate your navigation system user guide, visit the Help Center and enter your vehicle model and model year. Click “How to Use Your Navigation System.” Download a PDF of your user guide on the resulting page.