Product Information Page: 4C NAV w/ 12" touch-screen

• This page provides you with guides, tips and other information for your product

 

Installation Guide: Installation Guide

Quick Start Guide: Quick Start Guide

 

Installation Tips:

1) How to access the 'Radio Part Information' screen in 'Dealer Mode':  Video

-the 'Radio Part Information' screen contains your Software and Application Versions

-Application Version changes every time you do a software update.  If a software update came with your map update, the 'Application Version' after the SW update is completed will contain the text:  PR-40.1

 

2) How to get Request Code:  Video

Your Request Code is NOT your Activation Code.  It will be used to generate your Activation Code

 

3) Activating your Map Update: Activation Center
- You will need a) VIN b) Map Update USB c) Product Serial Number located on back cover of Installation Guide d) Request Code  e) Software Version

Note:  When installing your map update - in Part 3 of the Installation Guide: Your system may skip steps 3-4 and skip straight to the 'Activation Code' entry step 5.  This is ok

4) Software Installation Common Errors: (Uconnect Support: 877-855-8400)

- Error Code 10, 15, 17 or 20: Do not remove the USB. Allow the radio to go back to application mode (it will revert and restart the update. Allow the system to attempt the software update up to 3 times.   If this doesn't work:   Uconnect needs to handle all software issues.  The software belongs to Uconnect.  When calling them - please let them know it is a Uconnect software issue and not an issue with the map update itself           

General FAQ:     

1) How do I change my routing settings or save a point on the map?  click here

2) How do report a mapping issue:    Guide to Map Reporting

3) Why does my system show an 'Offline Search' Error (Online vs Offline Search)   click here

4) How do I adjust/turn off Speed Limit Warnings click here

5) My system is showing my location in a different area /state than my vehicle is in?   

-If this is happening - do not purchase a map update as it will not fix the issue. Please call Uconnect